Lead Account Manager, Exhibits, San Francisco
Lead Account Manager, Exhibits, San Francisco
| Salary: | $100K-$105K |
| Location: | San Francisco |
| Type: | Full-Time On-Site |
| Position: | Lead Account Manager |
Our client is hiring a Lead Account Manager for a high-touch client leadership role inside a premium exhibit + experiential environment where responsiveness, polish, and execution are the standard. They are actively seeking a steady, hands-on leader who can elevate how enterprise accounts are run while strengthening the internal operating rhythm that makes great work repeatable.
The successful candidate will lead a team of Account Managers and stay close to a select set of high-impact client relationships and to set the pace, create clarity, protect the client experience, and coach the team through fast timelines, shifting priorities, and high expectations. The Lead Account Manager will be the connector who ensures scope is understood, details don’t slip, communication stays tight, and delivery feels calm even when deadlines are tight.
Why This Role
If you’re at your best when you’re leading from the front, guiding a team while still owning meaningful client outcomes, this role gives you real influence without the layers that slow decisions down. You’ll have visibility, trust, and the runway to raise standards, tighten processes, and leave a mark on how projects are executed
Responsibilities
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Lead, mentor, and develop an account management team, coaching performance, reinforcing standards, and building a culture of accountability and follow-through
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Own relationship health for a small group of high-touch enterprise clients, serving as the senior point of contact in critical moments
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Set and reinforce the departmental operating system: internal reviews, documentation quality, CRM discipline, and communication cadence
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Partner cross-functionally with Design, Production, Operations, and Finance to translate scope into timelines, build plans, and clean execution
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Run internal prioritization and workload balancing to keep delivery on track and risks visible early
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Drive invoicing accuracy, payment tracking support, and margin awareness across accounts in partnership with Finance
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Introduce practical measurement and improvement (KPIs, reporting, process upgrades) that make the function sharper and more scalable
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Maintain composure and leadership presence during peak execution windows—calm, direct, and decisive when it counts
Requirements
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10+ years in client service/account management in exhibits, trade shows, experiential, events, or a closely related production environment
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Demonstrated people leadership: coaching, setting expectations, elevating performance, and developing strong operators
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Strong project and workflow management instincts in a deadline-driven, details-matter environment
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Clear, confident communication with enterprise stakeholders and internal teams
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Comfort navigating ambiguity, shifting priorities, and high standards without losing the thread
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Proficiency with standard business tools and systems (CRM, documentation, Microsoft Office/Google Workspace)
