Account Manager, Exhibits, Atlanta

An established trade show and event services company is seeking an experienced Account Manager to lead client programs from initial planning through onsite execution and post-show closeout. This role sits at the center of the client experience, connecting strategy, logistics, creative, production, exhibitor services and onsite operations.

The ideal candidate understands the pace and complexity of live events, takes ownership of the details and knows how to build the kind of client confidence that turns successful shows into long-term partnerships.

Why This Role

Emerge XP is partnering with an established event services company to find an experienced Account Manager who knows how to lead client relationships, manage complex details and keep live event programs moving forward.

This is a hands-on role for someone who understands that exceptional client service goes beyond answering questions. You will become a trusted point of contact, anticipate needs, bring the right teams together and take ownership of each program from early planning through onsite execution and final billing.

The right person is polished, proactive and highly organized, with the confidence to manage clients, venues, vendors and internal teams in a fast-moving environment. You will have the opportunity to strengthen existing relationships, improve the client experience and help grow key accounts over time.

Responsibilities

• Serve as the primary point of contact for assigned trade show, conference and live event clients
• Guide clients through the planning process, helping translate their goals into clear event requirements and executable plans
• Build lasting client relationships through thoughtful communication, responsiveness and consistent follow-through
• Coordinate with venues, event facilities, vendors and internal departments to keep every detail aligned
• Develop project schedules, establish milestones and communicate critical deadlines throughout the event lifecycle
• Support floor plan development and ensure operational teams have complete, accurate information before move-in
• Oversee graphic and structural design coordination while keeping deliverables aligned with client expectations and approved budgets
• Prepare exhibitor service manuals, event documentation and other client-facing materials
• Lead regular account reviews to identify opportunities to strengthen service, improve execution and expand existing relationships
• Partner with sales leadership on account retention, renewals and long-term growth opportunities
• Review project details and contracted services to support accurate, timely client invoicing
• Travel for planning meetings, site visits and onsite event execution
• Provide a confident, solutions-focused presence onsite and respond quickly when plans shift
• Remain available for occasional evening and weekend work based on event schedules

Requirements

• At least two years of experience in account management, event management, trade shows, hospitality, project management or a related field
• A strong client-service mindset with the ability to build trust and maintain long-term professional relationships
• Excellent written, verbal and interpersonal communication skills
• Strong organizational and project management capabilities
• Experience managing multiple accounts, timelines and competing priorities simultaneously
• The ability to remain composed, resourceful and decisive in a deadline-driven environment
• Sound judgment with a clear focus on client satisfaction, operational execution and business goals
• Proficiency with Microsoft Office and experience using CRM, project management or event management platforms
• Bachelor’s degree preferred; relevant professional experience may be considered in place of formal education
• Ability to travel approximately 20–30%